PRIVACY POLICY

PAGE: Privacy Policy

2.1 Introduction

This Privacy Policy explains how Cúram Lae Oíche Teoranta, trading as Circadian Live In Care, collects, uses, stores and protects personal data.

We process personal data in accordance with the General Data Protection Regulation (EU GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2.2 Data Controller

The data controller responsible for personal data processed by Circadian Live In Care is:

Cúram Lae Oíche Teoranta Trading as Circadian Live In Care Company Number 822280

Contact: info@circadianliveincare.ie Phone: 0578598090

2.3 Data We May Collect

Depending on how you interact with us, we may collect:

Name and contact details
Address and general location information
Information about your care requirements where necessary to provide our introductory service
Emergency contact details where provided
Information provided through our referral form
Payment and billing information where applicable
Records of communications with us
Information relating to the care arrangement where necessary for providing our service and supporting communication between the relevant parties
Technical information collected automatically when you visit our website, such as IP address and browser type, where applicable

We ask people not to provide detailed medical records or unnecessary health information through website forms or general communications.

Where health information is provided and processed, we will handle it as special-category personal data and only process it where an appropriate legal basis and condition under applicable data protection law applies.

2.4 Legal Bases for Processing

Depending on the circumstances, we may process personal data on the following legal bases:

Where processing is necessary to take steps at the individual’s request before entering into an arrangement or to perform a contract
Where processing is necessary to comply with a legal obligation
Where processing is necessary for our legitimate interests, provided those interests are not overridden by the individual’s rights and interests
With consent, where consent is the appropriate legal basis
Where processing is necessary to protect someone’s vital interests or for another lawful purpose permitted under applicable data protection legislation

Where special-category data, including health information, is processed, we will also rely on an appropriate condition for processing such data under applicable data protection law.

2.5 How We Use Personal Data

We may use personal data to:

Respond to enquiries and provide information about our services
Understand a family’s requirements for live-in care
Identify and introduce potentially suitable independent carers
Facilitate communication between families and independent carers
Provide guidance relating to the introduction and ongoing arrangement
Process and respond to referrals
Process payments and maintain appropriate business records
Communicate with clients, carers and other relevant parties
Meet legal and regulatory obligations
Address safeguarding concerns where appropriate or required
Protect the security and integrity of our services

2.6 Sharing of Personal Data

We may share relevant personal information where necessary and appropriate with:

Independent carers, where necessary to facilitate an introduction or support the care arrangement
Families or clients, where necessary for the introduction and establishment of an arrangement
Service providers who assist us in operating our business and website, where appropriate safeguards are in place
Government bodies, regulators or law-enforcement authorities where required or permitted by law
Healthcare or emergency services where necessary and lawful, including where required to protect someone’s vital interests

We only share information that is relevant and appropriate for the purpose concerned. We do not sell personal data.

Where any service providers we use to operate our business or website are located outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place — such as the European Commission’s Standard Contractual Clauses — before transferring personal data to them.

2.7 Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing and supporting our services
Maintaining appropriate business and financial records
Meeting legal and regulatory obligations
Dealing with enquiries, complaints or disputes
Establishing, exercising or defending legal claims

Different types of information may be retained for different periods depending on the applicable legal or business requirements.

2.8 Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Access to personal data is limited to those who need it for legitimate business purposes.

2.9 Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

Request access to personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Request restriction of processing where applicable
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Data Protection Commission (DPC) if you believe your personal data has not been handled in accordance with data protection law.

2.10 Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes such as website functionality, security, analytics and improving the user experience.

Where consent is required for particular cookies or technologies, we will seek consent in accordance with applicable law.

2.11 Contact Us

If you have any questions about this Privacy Policy or how we process personal data, please contact: